Frequently Asked Questions

By Uniting Digital Academy


How do I create a new Learner Account in Uniting Digital Academy?

To Log In to the academy you have to create a new account. There are two ways to accomplish this:

1. The first one is to simply connect with one of your social network accounts. It’s the easiest way by far since you don’t need to remember yet another password. To log in, simply click on the button corresponding to the social network you prefer to use and follow the process. You will be asked to confirm your email address, so make sure that you enter a valid email address.

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2. The second option for creating a new account is using your email. Click on the "Create a new account for free" button that can be found in the login form.

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How do I know that you have received my order?

Once your payment has been successfully processed, your course will be immediately accessible to you. If the course hasn’t unlocked despite you  payment going through, then please contact us and you will be given access to the course asap.

How soon will I get access to my courses?

You will get access to your course(s) immediately after your make an online purchase (or when you have been manually enrolled by the instructor).

Are there prerequisites for the courses or lessons?

In most cases there are no prerequisites and you can take any course you want independently. For certain courses that do have prerequisites, this will be clearly written in the course description. And you may also want to discuss this with the course instructor.

How do I access a course that I have completed?

You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalog.

Do I have to be online at a specific time to take a course?

No, you can take your course whenever you want. The course remains online around the clock. All you need is internet access and a fairly modern browser.

Can I take more than one course at a time?

Yes. You can take as many courses as you wish.

What Browsers are Supported?

We support the latest versions of all well-known browsers. For optimal studying experience we recommend using Mozilla Firefox or Google Chrome.

Can I take the courses on my iPad or tablet?

Of course you can. This online school is fully responsive in all kinds of electronic devices.

Can I take the courses on my iPhone or smartphone?

Of course you can. This online school is fully responsive in all kinds of mobile devices. For optimal experience you can use the mobile version of Google Chrome, if your device supports it.

Is Internet Access Required?

Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when you have to go through video content.

Recommended Technology

Just a broadband Internet connection and the latest version of your favorite browser.

What forms of payment do you accept?

All major credit cards are accepted.

How do I cancel a course?

For cancelling a course enrollment or asking for a refund please contact us. Please read our terms of use for details.

How long does it take to complete a course?

It depends on the course. Each course has different time requirements. Read the course’s description or contact your instructor for more specific details.

What will you do with my e-mail address?

Your e-mail address is your key to your school. It is fully safe with us and we will use it only to communicate with you if necessary.

Does access to my paid courses expire?

In most cases, once you have enrolled to a course you will have access for lifetime. Courses with limited time access say so clearly in the course description.

Can I sample a course or lesson before deciding to purchase a course?

It depends on the course itself, it may have one or more free sections that you can sample before you decide to purchase a course.

How to get the attached file(s) from the course player?

On the lesson section, click on the paper clip icon, the list of attached file(s) will be displayed from the top panel.

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